Technical Sales Associate

JCA Electronics is an Electronics Integration Company that designs and manufactures electronic products and software systems solutions for OEM customers in a variety of different industries. We are actively looking to add to our team a Technical Sales Representative. JCA is a Manitoba success story that is poised for significant growth, with a successful track record for over 15 years.

Key Responsibilities:

  • Quoting
  • BOM Creation
  • Component supplier selection
  • Blue-print review and simple design activities
  • Prospect for new business leads
  • Qualify leads on multiple criteria to determine fit with product offerings;
  • Negotiate and close contracts to meet or exceed monthly/quarterly/annual revenue quotas;
  • Maintain and update the team with client activity;
  • Identify sales opportunities through targeting, researching, identifying and developing new clients;
  • Utilize your existing people networks, and establish new ones to promote, partner, and expand the market for our products and services;
  • Achieve personal and corporate sales objectives as defined by management;
  • Build solid and long term relationships with clients;
  • Develop comprehensive professional sales proposals

Key Qualifications:

  • Some business to business sales experience with good closing skills;
  • Ideally an Electrical or Instrumentation Technologist/Technician with a working knowledge of embedded technologies, electronic schematics, computer repair, networking and/or programming.
  • Experience in developing and presenting proposals and quotes through superior written and verbal communication skills;
  • Strong computer & CRM skills;
  • Self-starter with a winning, goal oriented mindset;
  • Superior attention to detail;
  • Strong influence and negotiation skills;
  • Demonstrated capacity to effectively plan and optimize personal productivity,
  • Strong team player with an entrepreneurial mind set;

If you believe you can make a strong contribution to this organization in the role of Technical Sales Representative please submit your résumé in confidence to: jca@jcaelectronics.ca

Territory Business Manager

Position: Territory Business Manager
Reports to: General Sales Manager
Industry: Electronics Manufacturing for Mobile Equipment
Home Location: Minneapolis or surrounding area
Territory: Midwest USA

A leading Canadian manufacturer of electronic controls for Mobile Equipment requires a Territory Business Manager in the Midwest USA.

Reporting directly to the General Sales Manager, the successful candidate will be responsible for sales of high end electronic control systems to his/her assigned account area. The successful candidate will be a highly motivated hands-on individual who thrives in a fast-paced, competitive environment. The candidate must possess strong negotiation, merchandising, presentation, and product knowledge skills, and the ability to implement various sales and marketing programs with their customer base.

KEY RESPONSIBILITIES:

  • Achieve top line sales and standard margin budgets
  • Contributing to preparation of sales forecasts, providing regular reporting and analysis of actual against planned activity
  • Developing target lists, setting territory goals, and identifying potential target markets or new product opportunities to increase sales
  • Developing role as trusted advisor to current / new / potential clients
  • Present and execute Marketing promotions and programs to assigned customer base; develop, execute and track account plans
  • Design and execute sell in and sell through promotion plans for key Industrial and 2-Step accounts.
  • Develop and nurture strong account relationships
  • Provide monthly (6 month) rolling sales and SKU forecast by business
  • Coordinate and participate in major trade shows with key accounts
  • Manage the business within assigned budgets
  • Provide feedback on competitive activity to marketing
  • Developing account specific business plans
  • Analyze the territory business and accounts to provide meaningful support for customer presentations
  • Identify key performance indicators to measure success against objectives

SELECTION STANDARDS REQUIRED:

  • Strong planning, organizational and communication skills
  • Highly motivated and able to work with minimal supervision
  • P.C. Skills Word, Excel & PowerPoint
  • Strong verbal and written communication skills
  • Strong negotiation and presentation skills
  • Experience in the electronics sector a definite asset but not a critical requirement
  • Strong budgeting, forecasting and negotiation skills
  • Experience with MRP and CRM software
  • Valid Driver’s License required (clean driving record)

Compensation:

  • Please state your compensation expectations in your response

Please submit your résumé to: hr@jcaelectronics.ca

Customer Service Representative

Job Purpose
The Customer Service Representative (CSR) serves as a primary point of contact for JCA’s customers on matters related to the acceptance and delivery of purchase orders for regular production product. The CSR works closely with the customer, Inside Sales/Account Manager, and production, to ensure orders are reviewed, entered, and confirmed to the customer with a minimum of delay. In advance where possible, the CSR is expected to communicate to the customer, failure to deliver on time. Also, when JCA fails to deliver as promised, the CSR should communicate this information internally, for process and continuous improvement purposes.

Duties

  • Review all new purchase orders or purchase order revisions for completeness prior to entry.
  • Ensure all pricing, delivery, payment and warranty terms and conditions match the corresponding quote/proposal. Work with customers if their purchase order pricing does not match our records. Any significant issues or discrepancies that cannot be resolved with the customer or which require clarification or investigation, should be brought to the attention of the Inside Sales/Account Manager.
  • Review requested delivery dates and determine what delivery dates are to be confirmed to the customer. Use information from MRP to derive the optimal delivery dates (i.e.: stock on hand, material lead times and production labour times). Note that because there is no place to enter or allow for customer transit/shipping times to offset the date that production is required to have the goods available, a different delivery date than that which is on the customer purchase order, is entered in the SAGE sale order for production to use as their target date.
  • Enter customer purchase order information into SAGE for sales order creation and batch entry into the MRP system. Also enter information into the Sales Log spreadsheet. Note that currently each separate delivery date (even under the same customer purchase order) requires a separate SAGE sales order to be created.
  • Enter any revised customer demand into SAGE and also manually in MRP and in the Sales Log, as required.
  • Prepare and forward a written confirmation to the customer (usually email) of the promised delivery schedule.
  • Respond to customer requests for improved delivery. If a customer requests improved delivery, work with the customer and inside staff to develop plans for improvement, where possible (raw material expedite charges, overtime charges, expedited delivery charges, etc.). Where needed, Inside Sales/Account Manager should assist with and/or negotiate with the customer, the payment for some or all of the exceptional costs associated with an improved delivery.
  • Notify the customer of certain or potential delivery delays. When aware that a previously confirmed delivery will not be met, work with production, Inside Sales/Account Manager and the customer to implement corrective action that will minimize the impact on the customer’s production schedule.
  • Respond to customer requests for rescheduling, cancellation or return of orders or product. When a customer requests the cancellation or postponement of a previously confirmed order, work with production and Inside Sales/Account Manager (where required) and the customer to formulate an acceptable revision to the existing schedule and/or payment of restocking or cancellation charges. When a customer asks to return damaged, defective or surplus product, ensure the information is forwarded to the Quality department and appropriate follow on actions are taken (i.e.: credit memo processed, etc.).
  • Update the customer and work with the customer to update any orders where new versions or revisions of products are required. Work with production on the plan to implement new or changed products, taking the existing processes and systems into consideration. If the new version or revision was customer-initiated, work with production, Inside Sales/Account Manager to re-coup from the customer some or all of the obsolescence costs, if applicable.
    Respond to customer requests for an update on the status of open orders or deliveries.
  • Perform a regular review of upcoming deliveries/orders due and follow up with production on the status of work orders. Plan shipments and create appropriate packing slips for the shipping department. Update the Sales Log with this information.
  • Create invoices for all shipped products and completed services. Consolidate and submit invoices to customers. Update the Sales Log with this information (include shipment details and waybill numbers, invoice numbers, etc).
    Support and execute other miscellaneous orders, such as engineering billings (project work, prototypes etc.).
  • Continually update in the Sales Log as needed.

Job Experience and Requirements
The following are considered preferable traits and experience for the CSR role:

  • Previous experience as a Planner or Customer Service Representative, preferably in a manufacturing environment.
  • Excellent communications skills (verbal and written) and well developed listening skills.
  • Excellent interpersonal skills to be able to deal effectively with people at all levels inside and outside the organization.
  • Good analytical skills.
  • Proficient in the use of personal computers, including word-processing and spreadsheets.
  • Excellent clerical and data entry skills.

Please submit your résumé to: hr@jcaelectronics.ca

Business Administrative Assistant

JCA Electronics is an electronics integration company that provides electrical, electronics, and software systems solutions for customers in a variety of different industries. JCA is a fast-growing company that is 100% Manitoba owned and operated company and has been in business for over 15 years.

We are seeking a motivated individual for a unique opportunity as a Business Administrative Assistant. This individual would be responsible for several business administration and communication tasks including: gathering information of costs and hours for engineering projects, assisting in the creation of project progress reports, gathering content from technical experts and using this to create marketing literature (blogs, product feature sheets, etc.), coordinating tradeshows, making travel arrangements for engineering and sales staff, as well as other general administration duties.

This individual would coordinate many activities in several areas of the company, including sales, engineering, production, and accounting. A strong communicator with good analytical skills and the proven ability to work as part of a team is essential.

The following are guidelines of what we are looking for in a candidate. Candidates who do not meet all of the criteria may be considered if they can demonstrate exceptional skills in other areas.

Guidelines:

  • A degree or diploma in business communication, business administration, or marketing from an accredited University or College, candidates with differing education background with applicable experience may also be considered.
  • Strong communication skills,
    • Able to communicate effectively with technical staff.
    • Able to create marketing content (brochures, blogs, papers) with input from technical experts.
    • Able to communicate with customers for project reporting.
  • Excellent interpersonal skills and ability to work as part of a team.
  • Proficient in MS Word and Excel.

Please submit your résumé to: hr@jcaelectronics.ca